Pervigil builds real-time intelligence for regulated customer conversations, so that vulnerable customers are seen, supported, and never missed.
For FCA-regulated collections, lending, banking and utilities teams, where a single missed signal on a call can mean real harm to a customer and real consequences for the firm.
Real-time analysis across every customer conversation. No sampling, no gaps, no vulnerable customer slipping through a 2% QA net.
Our AI never makes decisions about customers. It surfaces what it sees and recommends actions per your policy. Agents stay in control, always.
Every flagged conversation produces a regulator-ready evidence trail automatically. When the FCA asks, the answer is one click, not one month.
Sentinel listens alongside live calls, detects signs of customer vulnerability as they emerge, prompts the agent in the moment, and generates an FCA Consumer Duty evidence pack for every flagged call.
We are inviting three regulated firms to shape Sentinel as design partners. It starts on realistic scripted data, with no customer data and no integration, and grows only as trust does. In return we ask for feedback, and a reference if we earn it.
Talk to us about the programme →Pervigil was founded in London by two friends who saw the same problem from two sides: the technology that could catch vulnerability in real time, and the front-line reality of collections teams trying to do right by customers at scale.
Engineer and builder. Kelvin designs and builds the Pervigil platform, from the real-time detection layer to the evidence packs regulators read.
Collections and recoveries specialist from UK banking. Kay leads the commercial side of Pervigil and keeps the product honest to front-line reality.